Frequently Asked Questions
What Are You Looking For?
What is IP duration time?
Refers to how long an IP can be used. By default, a dynamic IP can only be used for 10 minutes/30 Minutes/90 Minutes.a static IP can be used for 1 day/1 week/1 Month/6 Month/1 Year.
How to modify the IP duration?
Please modify it in the overview page-user information. Note: The longer the time, the lower the stability.
Which devices are supported? And what are the supported access methods?
Support Android, IOS, Windows access. Support API access. For specific access methods, please see "Toolbox-Instructions for Use"
How to check the server, port and account password information when using Android/IOS/WIN access?
Select the type of IP you want to use, for example, use global dynamic residential IP, click "global residential IP"-"dynamic residential IP", and then click Generate Proxy, you can see the relevant information.
Feedback question
Please provide the following information if you have any questions during use: 1. What is the specific problem phenomenon (a screenshot is best)
"Already exists" when adding a whitelist?
Please check whether you have multiple accounts and whether your whitelist is in another account. Log in to the original account to delete the whitelist and add it to the new account again.Note: Each person can only have one account, and multiple accounts will be frozen!
Why are the IP extracted by the API the same IP?
API extracts are all transit IP, not real IP, just use it directly.
Inaccurate IP attribution?
Please check the IP switching method in "Toolbox-Instructions for Use"
Why does it prompt "Insufficient balance" when I withdraw the IP?
Please check whether the IP of your current device is in the whitelist of the current account.